Return Policy

Not satisfied? No problem! At Boxed, we strive to exceed your expectations with our products and service. For that reason, we offer a lifetime return policy.

All returns must be in their original, unopened box or packaging.

What to Do

To return an order:

• Go to Order History tab in My Account and copy the order number of the order you wish to return.
• Email cs@boxed.com with the subject line “Returns Request.” In the body of the email, you must provide the applicable order number, the particular item or items you would like to return and include the reason for the return.
• Within 72 hours, a Boxed customer support agent will provide you with return instructions, and a prepaid return label via email, as necessary.
• Drop your return off at any FedEx drop-off location, or schedule a pick up through FedEx, as needed. It's that easy!.

Once your return is received at our processing center, you will receive a full refund within seven (7) business days along with an email confirmation.

Please note that purchases made with a Promo Code or pursuant to a Promotion are final and are not eligible for return, unless the reason for the return request is for errors or inaccuracies in the order made by Boxed. Specialized or custom purchases are also ineligible for return, unless agreed in writing by Boxed, in its sole discretion. We do not accept returns for products that are used or expired. Certain other limited restrictions may apply to returns – for more information, see our Terms & Conditions.

If you have any questions or concerns, please contact us at cs@boxed.com.